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Fix the Google Drive Account Error in Journey Web App

Learn how to troubleshoot and fix the "There's something wrong with your Google Drive account" message in Journey.
Last Updated By Journey on Aug 18, 2025, 1:55 PM

The error message "There's something wrong with your Google Drive account" may appear if you haven't granted or have removed Journey's permission for Google Drive. To resolve this issue, please follow these steps:

  1. Go to the Journey web app

  2. Go to Settings > select the Cloud tab

  3. Find your Google Drive > press ⋮ > Unlink

  4. Add a new cloud service > select Google Drive

  5. Login to the existing Google Drive

  6. Press Continue to grant Journey the permission

  7. Done! You should see your Google Drive journal entries in the web app.

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