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Fix the Google Drive Account Error in Journey Web App
Learn how to troubleshoot and fix the "There's something wrong with your Google Drive account" message in Journey.
Last Updated By Journey on Aug 18, 2025, 1:55 PM
The error message "There's something wrong with your Google Drive account" may appear if you haven't granted or have removed Journey's permission for Google Drive. To resolve this issue, please follow these steps:
Go to the Journey web app
Go to Settings > select the Cloud tab
Find your Google Drive > press ⋮ > Unlink
Add a new cloud service > select Google Drive
Login to the existing Google Drive
Press Continue to grant Journey the permission
Done! You should see your Google Drive journal entries in the web app.