Migrate From Journey Cloud Sync to another Journey Cloud Sync

Manually migrate journal data from an existing Journey Cloud Sync to new Journey Cloud Sync.

Last Updated By Journey on Apr 22, 2025 5:49 AM

To migrate and transfer your existing journal entries from an existing Journey Cloud Sync into another Journey Cloud Sync:

Step 1: Bulk archive journal entries to .zip.

Step 2: Next, create a new Journey Cloud Sync Drive. Go to settings > Data & Cloud Services > Add cloud service > Select Journey Sync Drive. If you have created a Journey Sync Drive in your account before, skip step 2.

Step 3: Once the Journey Cloud Sync Drive has been created, go to settings > Data & Cloud Services > select a Journey Sync Drive > import.

Step 4: Import the backup .zip file.

⚠️ Warning! Import at your own risk. Your existing entries may be overwritten, and you may end up with duplicates if you import the same backup multiple times. We are not liable for any failures or incorrect imports.

Step 5: Once the import is successful, ensure that the journal entries are synced to the cloud. For the web app, do not close the browser window until the upload is complete.