Sync Codes on Android
During the sync process, ensure the app remains open and there is a stable Wi-Fi connection. To check for a sync code, tap your profile picture > Cloud Services > tap your Cloud account. Under "Last Sync Status," you should see either the last sync date and time or “Unsuccessful” with an error code. Alternatively, go to Journey's Main Screen and tap the Cloud icon. Additionally, check if your entries are already synced in the cloud via our website at Journey.Cloud.
Should you require any further assistance, please contact us with the error code and Sync Error Log via Live Chat.
Google Drive
Sync Code | Remarks | Troubleshoot |
|---|---|---|
B0001 | Credential Error. | Please try again later. |
B0002 | Unable to get service. | Please try again later. |
B0003/ B0020 | Unable to retrieve profile. | Please try again later. |
B0004/ B0100/ B0101/ B0102 | Unable to sync for first time. | Please try again later. |
B0005/ B0006/ B0500/ B0501/ B0502/ B0503/ B0504 | Unable to upload. | Please check if your Google Drive has exceeded the storage limit. |
B0200/ B0201/ B0202 | Unable to get changes. | Please try again later. |
B0010/ B0011 | Unable to delete file. | Please try again later. |
B0300 | Unable to download entry. | Please try again later. |
B0301 | Entry empty or corrupt. Follow the instructions here. | Contact help desk to resolve empty or corrupt entry. |
B0400/ B0401/ B0405/ B0406 | Unable to download file. | Please ensure that you have proper internet connection and ensure all of the devices connected to this account are synced. Once done, press “Sync” button to retry. |
Journey Cloud Sync
Please contact us with the error code and Sync Error Log via Live Chat.