Cancel or Unsubscribe from Membership License

To cancel or unsubscribe the auto-renewal of your membership subscription, please follow the steps below. If you are unable to cancel the auto-renewal of your subscription at the moment, please kindly wait for 4 to 5 working days before attempting to cancel the auto-renewal of your subscription again. Please cancel your membership subscription before attempting to delete your Journey account; otherwise, you may encounter an error during the account deletion process.

Android (Play Store)

Please cancel the subscription in the Play Store. For instructions on how to do so, please kindly refer to this article written by Google: https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en

iOS (App Store)

Please cancel the subscription in the App Store. For instructions on how to do so, please kindly refer to this article written by Apple: https://support.apple.com/en-sg/HT202039

Chargebee/Stripe (Web store)

1. Go to Journey.Cloud > Settings > Profile (second button from the left).

2. Billing > press "Manage Subscription".

   Press "Manage Account" > Select "Membership".

3. Press "Cancel subscription".

4. Confirm cancellation.